Refund Policy
Our Commitment to Your Satisfaction
At Get Your Manifestation Symbol, we strive to provide high-quality products and services that support your manifestation journey. We understand that situations may arise where you may need to request a refund. Please review our refund policy below to understand our guidelines.
1. Digital Products
All Sales Are Final:
Due to the nature of digital products, all sales of digital downloads, such as PDFs, are final. We cannot offer refunds or exchanges once the product has been delivered to your email.
Technical Issues:
If you experience any technical issues with downloading or accessing your digital product, please contact us at admin@vivaroad.com. We will work with you to resolve the issue promptly.
2. Physical Products
Custom-Made Items:
Our physical products, such as framed wall prints of your Personal Manifestation Symbol, are custom-made specifically for you. As a result, we do not accept returns or offer refunds for these items.
Damaged or Defective Items:
If your physical product arrives damaged or defective, please contact us within 7 days of receiving your order at admin@vivaroad.com. Include a photo of the damaged or defective item in your email. We will gladly replace the item at no additional cost to you.
3. Order Cancellations
Digital Products:
Due to the immediate nature of digital product delivery, orders for digital products cannot be canceled once they have been processed.
Physical Products:
If you need to cancel an order for a physical product, please contact us within 24 hours of placing your order at admin@vivaroad.com. We will do our best to accommodate your request. However, if the production process has already begun, we may not be able to cancel the order.
4. How to Request a Refund or Replacement
If you believe you are eligible for a refund or replacement based on the conditions outlined above, please contact our customer service team at admin@vivaroad.com. Be sure to include your order number, the reason for your request, and any supporting documentation, such as photos of damaged items.
5. Processing Refunds
Refund Approval:
If your refund request is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.
Partial Refunds:
In some cases, partial refunds may be granted at our discretion, depending on the circumstances.
6. Contact Us
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us at admin@vivaroad.com. We are here to assist you and ensure your satisfaction. This refund policy is designed to be clear and straightforward, ensuring that customers understand the conditions under which refunds are available and how to request them. It also emphasizes your commitment to customer satisfaction and provides a clear process for handling refund and replacement requests.